SHIPPING POLICY

Due to the wide variety of weight and sizes of our products, we find it best to offer flat rate shipping based on the total monetary amount of your order. Our current store-wide shipping rates are as follows:

ORDERS $1-$25 - $5 FLAT RATE SHIPPING

ORDERS $25-$50 - $10 FLAT RATE SHIPPING

ORDERS $50-$75 - $15 FLAT RATE SHIPPING

ORDERS $75+ - FREE SHIPPING

PRINT/STICKER ORDERS UNDER $15 - $3 FLAT RATE SHIPPING

At this time, we currently offer shipping to all 50 states, as well as the District of Columbia.

PLEASE REFER TO THE HOME PAGE HEADER FOR ALL CURRENT (ESTIMATED) TURNAROUND TIMES

 

Please note that all time frames are approximate and may occasionally exceed the estimate, especially during busy shopping seasons and/or times of high demand. Unless previously determined and agreed upon by both the customer and The Sleepy Owl, there is no guarantee of specific shipment/delivery dates.

RETURN POLICY

NON-CUSTOM ITEMS: If for any reason you are not satisfied with the item you have received, we gladly accept returns. You must contact us at lexi@thesleepyowlhome.com within 14 days of product delivery. All items eligible for return must be shipped back within 28 days of delivery. Please note that all shipping costs and transaction fees are at the expense of the customer and cannot be refunded. Items must be returned in the original condition and the buyer will be responsible for any loss in value of damaged items. Only after the returned product is received and condition is assessed, a full refund, minus all shipping and transaction fees, will be issued.

 

CUSTOM ITEMS: All custom purchases are made to order and are personalized using the exact specifications from the customer. Therefore, unfortunately, due to the nature of these items, we are unable to accept returns for custom products. We highly recommend taking the time to edit and confirm all customized choice options before placing your order to ensure all information provided is accurate and to your satisfaction.

LOCAL PICKUP POLICY

We are happy to offer our local customers the convenient option to pickup their new creations at our home workshop in Knoxville, Tennessee. When you opt for local pickup, you agree to the following terms and conditions:

  • Once your order is ready to be scheduled for pickup, you will be notified via email and be prompted to schedule an agreeable time to pickup. Failure to respond to this notification within 7 days can result in your order being cancelled. 

  • All pickups must be scheduled within 14 days of notification that your order is ready.

  • Once pickup is scheduled, please make your best attempt to arrive promptly. Failure to arrive with 15 minutes of the agreed scheduled time may result in having to reschedule. We understand that special circumstances can arise and we ask that you please contact us as soon as possible if you are unable to pickup at the scheduled time.

  • If a reschedule occurs, you are again subject to the timeline and conditions stated above for scheduling agreements.

  • No-shows for pickup may result in orders being cancelled.

Failure to comply with these terms and conditions may result in loss of pickup privileges.

No-shows are defined as those with failure to arrive within 15 minutes of agreed time and, additionally, not contacting us within one hour of failed pickup schedule.

If, as a result of any of the above terms and conditions, your order is cancelled, a refund will be issued for non-custom items. Custom items are subject to total forfeiture of payment and product.

PAYMENT METHOD

For your convenience, we accept Apple Pay, PayPal, as well as major credit cards including Visa, MasterCard, Discover, American Express, and others. Our reliable third-party system protects your personal information, ensures your security, and allows you to enjoy shopping with peace of mind.